Case Study

Netherlands Insurance Company cuts processing time and provides better service

Netherlands Insurance Company cuts processing time and provides better service

Pages 4 Pages

The Company De Goudse N.V. provides insurance for life, property, vehicle, health, disability, and travel. Founded in 1924 De Goudse N.V. is based in Gouda, the Netherlands. The firm sells primarily in the Netherlands, exclusively through 3,000 brokers. Speeding up Processes Income and disability insurances are among De Goudse’s major products. In a rapidly dynamic and competitive marketplace, De Goudse is keen to speed up those processes that impact the acceptance of risks, so that it can distinguish itself from competitors and provide quicker and more customer-friendly service. According to Valentina Visser, manager - Health & Income Protection at De Goudse “We could see that although we had competitive policies and pricing, we were not closing as much business as w

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