Nepal's first foreign joint venture bank partnered with Newgen to modernize its digital lending processes. Facing challenges like fragmented loan processing, extended approval times, and high operational costs, the bank implemented Newgen's Contextual Content Services (ECM) and Intelligent Process Automation (BPM) platforms. This solution enabled seamless automation, real-time collaboration, and better compliance management for over 2,500 users across 248 branches. As a result, the bank achieved enhanced operational efficiency, reduced lead times, and improved customer experience with faster loan approvals and real-time updates.

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