CLIENT CHALLENGE NCR, a global technology leader in commerce solutions, struggled with an outdated manual process for scheduling, tracking, and managing their resource staff working on client installations. They needed a better method for managing their field staff —one that could improve both the speed and visibility of their scheduling process. The current process relied on spreadsheets, a Microsoft Access database, and a team of coordinators who spent an inordinate amount of time confirming resource availability and trying to match that data with customer work requests. The system was slow, very labor intensive, and prone to errors. MCFTECH SOLUTION MCF T echnology Solutions developed an innovative scheduling system as an extension to NCR’s QuickBase database. This system automa

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