Northumberland County Council When Northumberland County Council wanted to drive cultural change within its organisation, it turned to QA to deliver advanced learning services within a bespoke training framework. The Challenge In a period of change and transformation, Northumberland County Council (NCC) wanted to create a new cultural paradigm by developing a series of bespoke courses that would drive modernised learning behaviours and engage learners in virtual teamwork and flexible working. The ultimate goal was to encourage NCC employees to take the initiative, and drive their own learning forward. This was particularly important as the council planned to develop a more agile workforce, with an emphasis being placed on collaboration and multi-disciplined approaches. As the required cour

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