Leeds City Council When Leeds City Council wanted an innovative solution to increase the customer service experience in their Waste Operations department, they turned to QA to design and deliver a series of bespoke, interactive Forum Theatre workshops. The Challenge Leeds City Council (LCC) has set itself the target of recycling at least half of all household waste and the large team collecting the waste, the engine behind the Council’s recycling strategy, is vital to this target being achieved. With that in mind, the Council wanted to shift the cultural approach of their waste management crews, encouraging them to become ambassadors for the Council. Based on past experience, the Council knew that standard approaches to training would not be as effective. Instead, they wanted a learning pr

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