CASE STUDY Domestic and General Domestic & General is a market-leading warranty company, with a worldwide presence and a proud 100-year heritage. It works with some of the world’s biggest names, providing them with product protection for a broad range of domestic appliances and consumer electronic products, ranging from televisions, washing machines and boilers to laptops, jewellery, smartphones, and tablets.Background Domestic & General’s client base is made up of leading appliance manufacturers and large national retailers who either represent Domestic & General products through “introduction” activity or actively sell products on their behalf. Across the client organisations, there are over 32,000 employees in more than 800 locations who need support and expertise. Previou

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