CASE STUDY DFS With over 45 years’ experience in the retail industry DFS has 107 stores across the UK, Ireland and The Netherlands, with their first store opening in Spain this year.Challenge With no previous experience with e-learning, DFS wanted to utilise technological innovations by modernising their in-house classroom training to a blended approach and introducing a suite of interactive compliance e-learning modules. Prior to adopting e-learning and blended programmes, all of DFS’ face-to-face training took place in Doncaster, where their national training centre is located. With the high growth of stores across the UK, DFS was finding its learners were having difficulties when trying to take time away from their daily tasks in-store to travel to Doncaster for mandatory

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