Case Study 1 National Credit Union Federation of Korea (CU) is a nonprofit cooperative financial institution that manages assets worth US$60 billion (or KRW 71 trillion, as of August 2016) through 906 credit unions and 1,656 branches in the country. The main businesses of CU include universal banking, savings, lending, and mutual insurance for union members. As a major financial institution, CU deploys powerful IT systems to run its operations and is constantly working to improve them. In 2014, CU successfully completed its Mutual Insurance Business Next-Generation Project, which led to the successful development of a new system for its mutual insurance business, as well as improved customer management. It also created an “informatization roadmap” to guide the organization’s inform

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