Namu Travel Group, a network of luxury travel companies, specializes in customized, boutique vacations in Costa Rica, Panama and Nicaragua. The high-end travel agencies tailor each vacation to the desires of their client, providing unique experiences not commonly found through other service providers. This customer-oriented approach helps Namu Travel Group find the greatest experiences in these three varying countries. Despite their successes over the first 16 years, the Central American company felt it was time to reach for the stars. THE SOLUTION THAT PRECIPITATED THE CHANGE Bpm’online fit like a glove. Evolving from a home-grown, restrictive system to an extremely flexible CRM product supported the growth Namu was seeking. The new bpm’online platform is scalable and agil

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