Rosario Secretaría de Salud Pública, the municipal health authority in Argentina’s largest city of Santa Fe, struggled to handle 65,000 monthly calls with its outdated phone system. To modernize operations, it adopted the Yeastar P-Series Appliance Edition with a P570 system. The integrated call center toolkit within Linkus Web Client streamlined workflows and boosted agent productivity, while the Operator Panel provided supervisors real-time visibility of calls and agent status to ensure no calls were missed. Beyond improving efficiency and responsiveness, the new system also reduced energy consumption, enabling the agency to serve the community more effectively.

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