Need for Increased Flexibility and Interoperability to Support Digital T ransformation This County’s IT services already ranked above average in terms of customer service experience, but that was just the start for the County. They wanted to establish themselves as technology leaders among state and local governments. The County IT T eam is focused on increasing the effectiveness and trans­ parency while reducing cost, enabling in­ creased workforce mobility, and improving the citizens experience when interacting with county departments. With nearly 30 mission­critical applications based on its Unisys mainframe, the County faced serious challenges. Software code had grown more complex over the years and lacked transparency. This became especially apparent when attempting t

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