CASE STUDYe Challenge Tigo has 41 customer service agencies and 13 million users currently. Case Study: TIGO Guatemala Tigo is the leading telecommunication and digital lifestyle company in Guatemala. Tigo Guatemala did not have the required technological tools to control customer entry, queue, and customer satisfaction when they started their business operations. ey decided to implement software that allowed them to create basic organization, however, they realized that the program did not offer the control profile they needed, nor the statistical data required to improve the waiting time, transactions, and the tools for evaluating processes. It was very important to improve the controls with the contributors, working time, or connection. It was crucial to boosting t

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