Multinational retailer Alshaya uses process automation to transform the experience for 160MM customers across 2,800+ stores
Multinational retailer Alshaya uses process automation to transform the experience for 160MM customers across 2,800+ stores
1 Pages— Case Study — BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. BMC – Bring IT to Life BUSINESS CHALLENGE Business is booming at M.H. Alshaya Company. Growth is averaging 20 percent annually across the company’s 70+ major retail brand franchises. One of the keys to Alshaya’s success is keeping the company’s 160 million customers happy. The customer services group is driving success by finding new ways to apply technology to monitor in-store service quality, solicit customer feedback, capture innovative ideas from employees, and keep management in the loop with tailored dashboards and reports that support decision- making and continuous improvement. BMC SOLUTION Working with BMC partner CyberMAK Information Sy
