Multinational Cosmetics Company - Improving Visibility Into Customer Claims & Deductions Management
Multinational Cosmetics Company - Improving Visibility Into Customer Claims & Deductions Management
2 PagesCASE STUDY CLAIMS & DEDUCTIONS MANAGEMENT INDUSTRY • Retail ERP • SAP MULTINATIONAL COSMETICS COMPANY IMPROVING VISIBILITY INTO CUSTOMER CLAIMS & DEDUCTIONS MANAGEMENT BACKGROUND An international beauty company's Spanish subsidiary undertook a digital transformation project to automate the processing of customer deductions in two of its three divisions. Each division was manually processing over 12,000 annual documents using an internally developed solution. Charge processing was 100% paper-based for documents received by mail, emails and even EDI messages which were processed as printouts. Lack of process visibility and control, as well as the inability to assess time spent, led the company to seek a solution for its accounts receivable (AR), sales and customer servi
