TREK BICYCLE SUCCESS STORY Reducing DSO & Improving Global Customer Service BACKGROUND Trek Bicycle is a privately owned corporation headquartered in Waterloo, Wisconsin. As the largest bicycle company in the United States, Trek has 16 international distribution centers and 5,000 independent bicycle dealers around the world. Not bad for a company that started back in 1976 in a barn with just five people. However, if there’s one downside to global business success, it’s this: Managing important business processes — in Trek’s case, collecting payments — is often costly, complex and unsustainable. “We didn’t have a standardized collections tool before Esker,” said Andrew St Clair, Global Director of Financial Services at Trek Bicycle. “Everyday tasks, like sending reminder letters, w

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