Contact Center Automation • Multimedia Recording & Quality Monitoring • Customer Feedback Management • Outbound/Blended Dialing & Campaign Management • Network-based Pre/Post-Call Routing • Web Self-Service & Knowledge Management • Workforce Management Enterprise IP Telephony Enterprise Messaging Case Study W skrócie Klient: Grupa Allianz Centrala: Monachium, Niemcy BranS a: finansowa Wyzwanie: Zastapienie wielopunktowego

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