Case Study Summary Customer: Quality Bicycle Products Headquarters: Bloomington, MN Industry: Wholesale/Distribution/Supplier Product Replaced: ? Mitel PBX Number of Users: ? Agents: 58 ? Business Users: 590 Challenge: Deliver fast, responsive customer service and use agent workforce effectively. Products Deployed: ? Customer Interaction Center ™ (CIC) ? Interaction Recorder ® ? Interaction Optimizer ® Benefit

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