Moving the World— One Customer Experience at a Time
Moving the World— One Customer Experience at a Time
2 PagesMoving the World— One Customer Experience at a Time A LISTEN360 CUSTOMER STORY LOCATIONS 60+ INDUSTRY Service THE CHALLENGE When Omar Soliman and Nick Friedman founded College Hunks Hauling Junk in 2005, they were client focused from the beginning—they knew that providing extraordinary service would be key to their success. So when the company launched its franchise operations in 2007, it made the Listen360 client feedback system part of every franchisee’s initial set-up—a visionary commitment to maintaining the quality of its brand. “How can we deliver satisfaction to our customers if we don’t have their feedback?” asks Barry Julien, Senior Marketing Coordinator at College Hunks. “We liked the idea of getting that information from the get-go. We’re a small team, and Listen360 h
