Monitoring Critical Users Builds Credibility at UCaaS Leader
Monitoring Critical Users Builds Credibility at UCaaS Leader
2 PagesCASE STUDY / Page 1 CASE STUDY A busy network engineer leads a modern IT support team at a growing collaboration tool provider. He uses AppNeta Performance Manager to troubleshoot issues for customers all over the U.S. This network support team leader isn’t new to using monitoring products, but AppNeta’s flexibility has made an impression. “I had used other products, like ThousandEyes,” he says. “Most of those don’t offer to customers that you can plug them in and test part of your network.” Finding AppNeta: “We first tried AppNeta in the network operations center (NOC). We needed troubleshooting and monitoring for our apps, plus better alerting.” What the Customers Need The company’s end users, in this case, are its customers deploying the product. “We kept hearing customers say
