CASE STUDY / Page 1 CASE STUDY A combination of poor application performance and a lack of guest network wireless visibility led to an increasing amount of user complaints and service tickets from retail locations. On top of the guest network visibility challenges, retail store employees who rely heavily on a number of homegrown and third-party applications were experiencing periodic slowdowns or downtime. For IT, there was no clear picture of where the issue was rooted. When those issues occurred, the only option was for the retail employee to submit a ticket to the helpdesk. In a fast-paced retail environment, that caused lost productivity and resulted in lost revenue. It became clear that the corporate network team needed a solution for monitoring user experience at the retai

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