Customer Q&A: Modernizing IT to speed innovation and improve the customer experience axway.com For the past several years, the Allianz insurance company has been making incremental IT and cultural changes to meet its clients’ evolving needs and rising expectations. We sat down with Alexander Heinrich, Director of Organization and Architecture Solutions at Allianz France, to ask him some questions about the French unit’s successful digital transformation. Did you see your transformation as an obligation? It was necessary to meet the market’s new requirements for flexibility and skills. We got to a point where our model had limits. Insurance is a sector that did not innovate as much in the past as it does today. Successive layers were added over time, and our information system wa

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