Case Study

Mobile Mini relies on CXone for outstanding customer service and improved operational efficiency

Mobile Mini relies on CXone for outstanding customer service and improved operational efficiency

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www.NICEinContact.com About Mobile Mini During the COVID-19 pandemic there was a huge surge in organizations needing temporary facilities. And Mobile Mini, the world leading provider of portable stor- age solutions and specialty containment solutions, was there to help. Mobile Mini services customers in the UK , Canada and the US that need tempo- rary site solutions including storage containers, offices and modular buildings. It’s merger with WillScot enables the company to be a “one stop shop” by offering complementary services such as fencing, generators and portable toilets. Each month, about 500 service center agents handle 20,000 inbound interac- tions and 125 sales agents service around 115,000 outbound calls. Customers can choose to contact Mobile Mini using phone, email, chat o

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