Overview This customer is one of the largest mining companies in the world, with operations in 30 countries. Challenge The company had worked hard to establish a robust IT infrastructure. NetIQ Identity Manager and NetIQ Access Manager provided authentication and authorization for a suite of business-critical applications. However, with the company becoming more globalized over time, it wanted to extend its IT infrastructure to achieve more control over the flow of information throughout its global operations. With 100,000 geographically dispersed users, and a highly complex and heterogeneous IT environment, it also needed to improve its IT processes, as a spokesperson explains: “Provisioning new user accounts would take at least a week and we wanted to improve this so

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