Overview Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. The company partners with its clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. Convergys has some 130,000 employees in 31 countries around the world. Challenge Convergys aimed to meet business challenges that included: ¦ Reducing services turn-on time for business units. ¦ Accelerating computing environment provisioning while improving consistency across environments and reducing process errors. ¦ Allowing IT resources to focus on higher- priority engineering projects. So

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