Milwaukee County Turns Daunting Paper Event Applications into Convenient Automated Process Milwaukee County, WI OVERVIEW For the Milwaukee County Parks Special Events Department, paper had long been a burdensome way of life. But as one of the first departments to take advantage of a new automated customer- friendly online portal, the department is trading filing cabinets for online efficiencies thanks to govService. CHALLENGE Handling requests for everything from weddings to photography shoots to local events, the special events department’s long paper applications presented a cumbersome process, and required manhours to process, sort, and update. SOLUTION Using CARES Act funds, Milwaukee County worked with govService to develop “MyCounty,” an online portal focused on expediting

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