How Volusia County Leveraged Amanda to Streamline Operations and Improve Resident Services Volusia County, Florida OVERVIEW This fast-growing county, best known for its beaches, uses Amanda to manage land use, building standards, endangered species protections, beach protections, permitting, and much more to provide residents and businesses with efficient services. SITUATION Prior to 2008, when Volusia county began to implement Amanda, most data exchanges were conducted via paper and email distribution, and most departments were using manual processes and paper files. Different departments used multiple software systems that did not interconnect. Customer service was suffering from the lack of readily available data, and the county’s regulatory responsiblities were growing. SOLU

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