How the Moreton Bay Regional Council Created an Agile Digital Application Process Moreton Bay Regional Council OVERVIEW Moreton Bay Regional Council (MBRC) worked with OpenCities, now by Granicus, and Centrelink to develop an agile digital application process to provide financial aid to residents impacted by COVID-19. SITUATION Leaders at Moreton Bay, Australia’s Regional Council, announced a $15 million stimulus package for eligible residents experiencing financial difficulties. The information and communication technology (ICT) team was immediately challenged to create an intuitive, scalable, and smart digital application process that would ensure all residents could easily check their eligibility, apply, and meet the expected demand of MBRCs 460,000-person community. SOLUTION L

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