Migrating a DIY chatbot to a custom build Our client is a large company in the United States. Their customer-facing team deals with millions of users every month trying to get the best deal they can based on their personal circumstances. It’s a billion dollar business that deals with very complex queries, forms, and customer interactions. In 2015, our client started looking into chatbot technology. As the idea of turning their complex forms into simple conversational chatbots appealed to their sales and marketing directors, a proper plan was put into place. The team picked a chatbot platform and got to work. Soon enough, they hit a wall... (much like any company who tries an off-the-shelf solution). Enter ubisend. The chatbot DIY platform limitations At ubisend, we are big fans of DIY

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