Case Study: Mid-sized Computer Services Firm “Greatly Improves Productivity” Introduction This case study of a small business computer services company is based on a June 2015 survey of Datavail customers by T echValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. “24/7 DBA coverage and monitoring of the databases has helped our development team to focus solely on development activities. This has greatly improved our overall productivity.” “ Challenges Wanted to address the following challenges when they hired Datavail: Improve database administration quality Focus on their business rather than technology Provide better coverage of their databases (i.e. 24×7, weekends/holidays) Reduce on-staff turnover or burnout U

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