Case Study: Mid-sized Computer Services Firm “Dramatically Improves” Oracle DB Support Introduction This case study of a small business computer services company is based on a June 2015 survey of Datavail customers by T echValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. “Datavail is very knowledgeable and quick to respond and resolve issues. Oracle is our core database running our business. We needed strong support.” “ Challenges Wanted to address the following challenges when they hired Datavail: Improve database administration quality Needed Oracle Support Use Case Manages the following types of databases with Datavail: Oracle Utilizes Datavail in the following ways: Remote database management Database upgrad

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