Mid-sized Computer Services Firm: “Datavail Lowers Our Costs, Increases Productivity” Introduction This case study of a medium enterprise computer services company is based on a June 2015 survey of Datavail customers by T echValidate, a 3rd- party research service. The profiled company asked to have their name blinded to protect their confidentiality. “Automated ticket creation with Datavail’s ServiceNow system allows issues to be reported/worked on immediately. Any ad- hoc requests are handled quickly and professionally. Fast, friendly service that lowers costs and increases productivity.” “ Challenges Wanted to address the following challenges when they hired Datavail: Lower costs Improve database administration quality Focus on their business rather than technology Provide better covera

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