Challenge: Find a Better Way to Fax Microsoft’s existing fax server software was a proprietary “black box” with its own (closed) operating system, hardware, and management interface. “When a new security update came out or we wanted to install anti-virus software, it was very difficult. And after we went live with the SAP upgrade, we had a lot of pain getting faxes out.” Following the upgrade, the custom fax commands embedded into Microsoft’s R/3-generated invoice and purchase order documents were now PostScript-encoded, and the fax server software was no longer able to process the commands to determine fax delivery actions. Instead of being recognized and parsed out, the commands were not only included in the fax image, but were not acted upon. And Microsoft departments could

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