CUSTOMER SUCCESS: ESKER Esker changes its under-performing server-based system for state-of-the-art cloud contact center from NewVoiceMedia The results - The challenge - Updating an old phone system to enable agents to deliver the best service Esker is a global leader in document process automation, helping organizations around the world automate their manual business processes with a suite of on-demand solutions. Founded in 1985 with headquarters in Lyon, France, Esker is a multi-award winning company operating around the globe with 300,000 users of its services. Esker needed to improve the experience of customers who call for technical support. Mathieu Labaune, Technical Trainer at Esker, says “Our customers really need to have quick answers regarding their cases. They need u

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