BioMérieux chose Esker to streamline its fax and email order processing, improving profitability and employee productivity
BioMérieux chose Esker to streamline its fax and email order processing, improving profitability and employee productivity
2 PagesEsker on Demand LEVERAGING ORDER PROCESSING AUTOMATION TO MANAGE GROWTH WITHOUT ADDING HEADCOUNT BioMérieux chose Esker’s SAP-certified automation solution to streamline its fax and email order processing, improving profitability and employee productivity in the process. The Challenge: Fax/Email Orders BioMérieux processes a volume of 75,000 fax and email orders every year throughout its U.S. locations. Prior to implementing Esker, the company was using Microsoft Outlook to manage this process. Unfortunately for bioMérieux’s team of Customer Service Representatives (CSRs), it was very cumbersome having to handle, sort, enter, route and store the orders manually. It was also difficult to quickly access the documents when a customer would call in with an inquiry. ”We were looking
