MFP chose GoTo Connect, which allowed seamless phone number transferring across locations, unified phone directory search, and easy call routing customization for each site. The deployment was smooth, with locations self-managing hardware installations. GoTo Connect’s user-friendly interface eliminated the need for training when employees moved between offices. Features like round-robin call distribution and simple team call routing helped balance call loads efficiently. By replacing physical PRI lines and service contracts, MFP saved about $150,000 in the first year and reduced IT phone system management from three part-time staff to one full-time person.

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