Case Study

Meeting the Metrics: Increasing Claims Processing Speed andCompliance

Meeting the Metrics: Increasing Claims Processing Speed andCompliance

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SUCCESS STORY For more than 40 years, this company has provided document management and financial transaction automation to its clients. It is now a global leader in business process outsourcing (BPO). Challenge The company’s customer, a Fortune 100 healthcare claims processing company, was not meeting its metrics for 24-hour end-to-end query resolution, and manual processes were inflating per-transaction costs. In addition, claims recycling issu

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