QUADIENT CASE STUDY Medium Enterprise Professional Services Company Introduction This case study of a medium enterprise professional services company is based on a May 2017 survey of Quadient customers. The profiled company asked to have their name blinded to protect their confidentiality. “ As a nationally recognized leader in critical customer communications, this US based company provides comprehensive, integrated, and relevant experiences to clients across all media channels and within numerous industries. To enhance and improve their customer experience, they selected Quadient to be their CCM provider. Prior to implementation, they were faced with a key business challenge that needed to be resolved; they needed the ability to reduce reliance on IT by empowering business users. Use C

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