8/6/2021 Medical Records Automation | Filesolve https://filesolve.com/medical-records-automation-the-right-rx-for-carilion-case-study/ 1/3 Medical Records Automation the Right Rx for Carilion C A S E S T U D Y Overview Providing health care services to nearly 1 million patients in Virginia means a lot of paperwork. The Carilion Clinic had a scanning department but wasn’t getting quality work, according to Cindy Phelps, Senior Director of Carilion’s Technology Services Group. Facing challenges hiring quality staff, the health care organization decided to outsource its medical records scanning, indexing, and analysis — this is where we came to the rescue. The Problem Carilion had a lengthy scanning backlog with intake occurring at multiple locations. The paper-based processes were time-consu

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