Measurably improve customer satisfaction and adopt best practices throughout the support organization
Measurably improve customer satisfaction and adopt best practices throughout the support organization
2 PagesHDI Case Study 8 HDI Team Certified Award 9 HDI Research 20 Professional Development 30 Includes HDI COURSE CATALOG | TRAINING SCHEDULE APRIL - SEPTEMBER 2013 Challenge: Measurably improve customer satisfaction and adopt best practices throughout the support organization. Action: Support team chose HDI’s certification courses and implemented HDI CSI service. Result: Exceeded customer satisfaction goal with 97.3% rating and 80% of the team is HDI-certified.8 Learn more about the HDI CSI Service at www.ThinkHDI.com/CSI. View the full list of certification courses at www.ThinkHDI.com/Train2013. The Results: At that time, the Campus Support team set a customer satisfaction goal of 95 percent. The team is extremely proud to report that it’s currently meeting this goal, after having
