Challenge The Australian subsidiary of SMC relies on a highly customized ERP solution called Masterpack. Based on Rocket® UniVerse and Rocket® System Builder, it has seen decades of development, but lacked the user interfaces and cross-platform integrations that are the hallmark of today’s modern systems. As a result, productivity, accuracy, and user satisfaction suffered. For instance, every night an intermediary tool synced data input during the day back to Masterpack, a time-consuming and infrastructure-demanding process. Rather than having information available in real time, employees had to wait for the overnight process to run before being able to access it. These delays and bottlenecks slowed operations, and had the potential to create downstream issues for customers s

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