ROCKETSOFTWARE.COM Rocket Modernization Solutions for Contact Centers Increase productivity, improve customer service, and drive more revenue USE CASE The Problem One leading multi-channel retailer places a lot of emphasis on customer service. While customers have no qualms about making purchases online or by phone, they expect responsive, personalized service that meets all their shopping needs. There are many cross-selling opportunities that are important to the company’s continued expansion, with complementary items spanning different product lines. In a competitive industry, this company has grown through acquisition, and they’ve combined multiple lines of business under one brand. The company wants to use its call centers to fulfill three business goals: Facilitate smooth

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