Eurotunnel Le Shuttle (part of the Getlink Group): Challenge In 2018, a PricewaterhouseCoopers (PwC) IT audit of Eurotunnel MIS business systems scored each of their systems with red, amber, or green “traffic lights”— green for performing well and answering business needs, amber for requiring attention with some concerns, or red for being potentially obsolete, expensive and difficult to maintain. PwC identified that Eurotunnel’s MultiValue (MV)-based reservation system needed to be either modernized or replaced. Eurotunnel wanted to modernize their reservation system to take advantage of new business opportunities that would generate additional revenue. Their reservation system traditionally charged the same price for all types of passenger vehicles for the tunnel crossing

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