Nice helped Fairstone Bank boost loan bookings by 10% through the CXone Mpower Proactive AI Agent, improving customer engagement with a 65% response rate and 90% appointment scheduling. Their solution streamlined the loan booking process, delivering timely and exceptional customer experiences. Nice’s AI-driven platform also reduced the sales cycle duration by 7%, enhancing operational efficiency and enabling Fairstone to provide more accessible, reliable financial solutions across its 250 branches in Canada.

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