Case Study
Marklund Achieves High Quality of Care & Client Satisfaction with OnShift
95.7% client satisfaction rating 96% reduction in time fill open shifts Achieved high quality care through consistent staffing Marklund Achieves High Quality of Care & Client Satisfaction with OnShift Company Background Marklund is a nonprofit intermediate care organization that serves infants, children, teens and adults with serious and profound developmental disabilities and special healthcare needs. Marklund Hyde Center, one of three Marklund communities, is home to 96 residents who live in six residential homes on the Hyde Center campus. Marklund serves both residential and community clients with a range of care levels. The Challenge Staffing shifts at Marklund Hyde Center was a difficult and complex process using manual, paper-based schedules. While employees were typicall