On-Demand Assessment TM Challenge Case Study 877.909.TEST (8378) www.criteriacorp.com Market Research Firm Predicts Productivity with HireSelect A Texas-based market research ?rm was spending too much time and money hiring and training call center employees who often remained at the ?rm for less than six months. The employee selection process being used by the ?rm was resulting in large numbers of employees who did not possess the basic skills

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