Managing Student Feedback for a Large Institution with Swinburne University The challenge Prior to 2015, Swinburne relied on paper surveys for student evaluations of teaching (SETs). They were handed out, completed, and collected in class, then scanned into the system, which was “obviously quite time consuming,” noted Pam Jones, coordinator of survey and credit arrangements in the office of Education & Quality Services at Swinburne. The one advantage of their paper-based process was an incredibly high response rate. Swinburne needed to move its unit evaluation process online while ensuring a high response rate. The solution Swinburne has a wide range of programs, including vocational training, traditional undergraduate and graduate studies, and professional development

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