SugarCRM's case study highlights how Sofia University, a higher education institution, tackled the challenge of managing student interactions across disparate systems. Previously utilizing multiple cloud tools, Sofia U faced difficulties in cohesively tracking student journeys and automating communications, leading to inefficiencies for its admissions and marketing teams. By implementing SugarCRM, the university successfully unified its student data and automated routine tasks. This integration allowed for effective tracking of all digital lead and student interactions, from forms to various communication channels. As a result, Sofia University enhanced student engagement, significantly improved team efficiency, and ultimately boosted conversions by up to 5%. The solution streamlined opera

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