Agiloft Powers ARCA’s Customer Support Organization Industry • Transaction Automation Challenges • Needed automation to assign and manage tickets in a timely manner • Needed case histories for customers • Needed performance metrics to measure technician performance • Needed to identify product areas with problems to drive development • Needed to provide customer FAQs to reduce the support load • Needed to measure customer satisfaction • Needed a central, accessible place to store customer information Agiloft Solution • Fully-automate customer support • Effective customer surveys • Hosted SaaS Benefits • Seamless communication • Better tracking and reporting • Increased productivity • Centralized information • High customer satisfaction • Improved accuracy • Product issue history

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