SUCCESS STORY: SUNSUPER Making retirement dreams a reality Sunsuper puts customers and agents at the heart of everything to improve service and drive business growth Juggling multiple systems Sunsuper is Australia’s fastest-growing top 10 super fund. It looks after more than $58 billion in retirement savings for more than 1.3 million members, supporting almost 100,000 registered employer clients across a diverse range of industries, and works with 2,000 financial advisers across the country. Consistent growth over the past 10 years has meant that the Sunsuper infrastructure needed to evolve to meet customer needs and preferences. Contact centre agents were juggling multiple, disparate systems when managing customer inquiries, which presented barriers to business performance

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