Speeding value and innovation through continuous improvement

6 Pages

Edith Cowan University (ECU) in Perth, Australia, has significantly improved its IT service management with ServiceNow, saving over 60 days annually in service management and boosting program reporting efficiency by over 70%. This transformation, driven by ECU's focus on continuous improvement, has accelerated upgrades by more than 60%. ServiceNow's configurability has empowered the IT team to manage over 300 applications efficiently, enhancing both student and staff experiences.

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Speeding value and innovation through continuous improvement

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